Kobe Japanese - null

It was busy night when we got there, we took a regular table so as not to wait so long. Our waitress introduced herself gave us menus and walk off, another person after a while came and took our drink order,most of the drinks were brought to us except the beer, mean while other people are being sat, finally our waitress comes to check on us and takes our order, still missing some of the drink order we tell her what we ordered and our food order finally we get the rest of the drinks at this point I am done with my drink and would like a refill, no refill till about 10min later, half hour later no food, my daughter in law got her sushi my son asked for our soup and saladsthat took some time about an hour into this we finally get our food and more refills. I was not impressed. I will give them one more try, hopefully the service will be better. The foodwas good.

Went for a birthday party with reservations at 7pm. We were sat around 7:10 and did not order our food until 8:40. It took forever and all the kids were starving! The food was horrible! Vegetables were not even cooked and the steak was so chewy! The shrimp were tiny and overcooked! We were there until 10pm! For it to cost so much and to add automatic gratuity I expect more. Shogun and Tokyo are 10 times better. Will not return

The food can vary from good to very good; however, considering the prices good ISN'T a compliment.

First time there my steak was cold egg shells in the fried rice

Sam and the lady at the front desk were very unprofessional. I called and placed an order over the phone. Me and my family always go there and get the same thing. The lady over the phone told me I could not get what i was asking for nor try to help me find a way to add crab to my shrimp tempura. After calling and agreeing to put it on the side. I picked up my food and got all the way home and there was no crab or spicy mayo on my rolls like I asked in the beggining. I called back and told Sam and he said to come back so he can fix it for me. I get there and they’re telling me I have to pay 5 dollars for the crab when they just made me come back all the way up here because they forgot. Mind you the lady called me two times after i placed my order to make sure thats what i wanted. I’m so dissatisfied and disappointed in this establishment because their food is great but the service was horrible and we won’t be coming back to this place again.