Swiss Chalet - Niagara Falls

Same great rotisserie chicken we've come to expect. Service on this night was excellent...timely and friendly. The restaurant and washrooms were clean but it would be nice if corporate would begin to update the interiors...the only thing stale is the ambiance.

They allow only to use restroom if you dine in or paying customers. Server refused to use restroom to old guy and child. We understand your problem but if someone need urgently use the restroom please allow them and we will not mind to pay for that. But refusing like this does not seems good for this chain restaurant.

Frequent here when in a rush and don't want typical fast food. Drive thru makes it very convenient and fast, we often order the family meal whole chicken, 4 sides and buns for $40. Love their chicken, fries and dipping sauce!

I can't comment on the food since I've never tried it, but I had a very disappointing experience with the staff. When they realized that I wasn't there to eat, they showed a complete lack of respect. During my visit to Niagara Falls, my sister, who has special needs, needed to use the restroom. The closest option was Swiss Chalet, but upon entering, we were told we couldn't use the restroom unless we were dining in. I would never want to eat at a place that doesn't consider the needs of individuals, especially in situations like this. This restaurant deserves no stars at all.

I was visiting Niagara Falls with my little sister, who has Down syndrome, when we stopped near this restaurant at a Tesla charging station. My sister needed to use the restroom, but the manager refused to let us in unless we bought food first. It was really disappointing; the manager showed a complete lack of empathy.