Osteria Serafina - New York

The worst reservation experience of my life and I eat out 2-4 times a week. My family went to host desk asking for a table and they said 15 min but they would text us when table was ready. 30 min later had not heard so sent my son back to ask and they said ten more minutes. So we continued to walk around the neighborhood and 15 min later went back and they said they had text and phoned but no response so they gave away our time and it would be another ten minutes for another table. I did not receive either a text or call and we used my wife's phone to try both and if course they worked. We went down the stairs and came back ten minutes later and they said they gave away the table because we didn't wait up top. Dee the Host was awful and obviously needed some training. In my entire life I have never had such an awful experience and my family can never get that hour back. I am sure the owner would never accept such behaviour from their staff or the manager. The room looked nice and the food who knows, but if they treat us like this I am sure they have treated many others. The hostess staff should be fired. We literally went back 4 times and got treated in an incredibly disrespectful way. For those of you who don't reward bad behaviour, I am sure you will agree to spend your dollars with entrepreneurs and family restaurants who are not so disrespectful.

I called Serafina Osteria after I realized that I still haven't ordered food for the party we were organising for my husband's birthday. The guy on the line was so understanding and polite and had put together amazing meals for 10 people. The food was delicious and it came to our door in less than two hours. I can't explain how much this meant to us. Highly recommend it.

The staff are kind and know how to serve , we don't wait to long for food. For my perspective the food could be better. I don't like that they don't tell us the specials prices. 25$ for cold and standard burrata it's was shock for me And they charge by default 20% tip it's much more money than value.

This is a charming home style italian restaurant with a good selection of dishes and daily specials. I enjoyed the veal while my friends had the pasta and fish. The service is friendly and personal. I feel as though I am back in Italy when I come here and look forward to coming back.

I called Serafina Express Greenwich Village after I realized that I still haven't ordered food for the party we were organizing for my husband's birthday. The guy on the line was so understanding and polite and had put together amazing meals for 20 people. The food was delicious and it came to our door in less than two hours. I can't explain how much this meant to us. Highly recommend it.