Jersey Mike's Subs - New Philadelphia

Shoutout to the old white lady who quit making my sandwich because I asked her nicely for light ham. As soon as I walked in here I was not greeted, then she mumbled something at me while making my food. Stop making it after asking for light ham and went in the back to do the dishes. Her coworker had to apologize and finish making for me. Not surprised to experience this racism in new Philadelphia after visiting my parents for a few days. Just like the good old days

First time and last time. Customer service and food was awful would not recommend.

I could see that they were busy, so waiting nearly 10 minutes to be acknowledged was bad, but understandable. After finally being greeted, I was told there would be at least a 30 minute wait on the grill because of all the online orders. I am a live customer standing there in the store and online orders for Door Dash were more important. They were clearly understaffed and the manager was obviously stressed, but I cannot understand why a customer standing in front of you is a last priority. Although this was the most extreme, it has been typical for my experience at this location.

I usually enjoy jersey mikes but today while waiting in line i overheard an adult employee make sexual comments at a clearly teenage boy working. she proceeded to grab his arm and he told her to stop. before i could react to what i saw she proceeded to walk in the back. this behavior was distasteful and i will not be going back.

The sandwich I had was good and service was fast once waited on. Workers friendly. My only complaint is $9 for what appeared to be a 6 inch maybe 7 is over the top. Probably not go there again as it wasn’t worth that kind of money. Over a dollar an inch.