Burger King - New Albany

I went through the drive through and was asked to move to the pay window. From the restaurant window, I was shouted at to move forward again. Once I moved past the pay window the look of pure disgust I received for using tap pay. They seemed irritated that it was raining and they had to reach out the window. To top this terrible experience off, my food was almost thrown at me. Which my single item order was incorrect.

Workers are rude, they were cussing over the intercom.

Roy was great, April, as well Food was fresh and on point me my family had a great time april was very funny always would a smile on her face roy Was running between kitchen and front counter not sure if they're short and staff but free job keep up the good

I stopped there yesterday with my family. It had a great time. Customer service was great, Roy and Daina, and the person making the food they were short staff with only 3 people running around in the store but great job.Kid-friendliness: Theu offers my kids' crowns manager came and jokes with us if was funny

It’s no wonder why this place never has a car in the drive thru or parking lot, aside from employee cars. I was greeted over the speaker by saying, “you need to hold on”. Waited a few minutes, mind you, no one was around….cars or people. Provided our coupon code, and mentioned with cheese, her response was what to drink. Provided with drink orders, had to repeat the order multiple times and was told to pull up. Upon pulling up, I was greeted with “we out of lemonade”. I responded, ok, what do you have. Response, Coke products. I said, great, what kind…..Coke and Diet Coke. Last I checked, Coke offers more than just Coke and Diet Coke. I was finally able to put a lovely name to the person ever so rude over the intercom and at the drive thru window….her name was April, the month of my birthday even!!! She should not be working in a customer facing environment, would be better off sitting at home, collecting a welfare check. It’s no wonder why Wendy’s across the street always has a line full of cars. I will be sure to never come back to this Burger King, let alone Burger King in general. April is a real treat and top talent for sure.