Panago Pizza - Nelson

Great spot to grab a pizza, we just finished boarding and were headed to Kelowna. Sure hit the spot

Pizza is fair not great standard delivery fee the delivery guy always begins contact with are you going to tip me! like you never have. So I prefer other pizza places who understand service to tip ratio especially when you already pay $5 to $6 delivery fee and get extorted at the door another $5 to $10 to remove it from the bag and hand it to you! Hardest job ever right he NEEDS a big tip

I've ordered from here for years but I just had the worst customer service experience and I will no longer be supporting Panago at all. Which is a bummer cause they're the only place that delivers to where I live and the pizza is really good for a chain. I was trying to place an order through the app and it wouldn't let me because this store is out of caramelized onions, no big deal, I'll take red onions. I couldn't figure out how to do it through the app without being charged so I called the number, thinking they can just make a note about subbing red onions for caramelized onions. Nope, it's an extra $2/pizza to replace the thing they are out of with something else. Yes, it's only $2 but the principal of being charged extra to replace something they are out of is absolutely ridiculous. Not impressed, and now I'm hangry.

Shows the best pizza in nelson for price and quality. I get in the regular the veggie medium sea, great aromen! great crust and sauce. had a problem with my pizza not be made right once; they sent not only a new pizza, but also gave a credit to my next order.

First off, the staff has always been great. I have noticed that the topping quantity has really been lacking. I even went as far as to add more toppings hoping that I will see more on the pizza. I took a photo of my 5 topping pizza. It seems like the more toppings added, the less of each topping I got. I stopped purchasing from them and have switched to other Pizza places and immediately noticed the difference in topping quantity. Unfortunately I dont think I will be going back.