Starbucks

Good morning,I’m taking a little time out to share an experience at my local Starbucks this morning. I went through the drive thru, where Joel served me my coffee. I put my phone out the window to have him scan the app for points, which I assumed he did because I heard the scanner make the sound. I then paid for my coffee. While waiting for my second coffee I continued to look through the Starbucks app. I noticed the points number didn’t change. When Joel returned to the window I asked him why didn’t the number change on the app. Joel asked me to repeat myself which I did. Joel responded well did you tell me to scan it. I replied yes I put my phone out the window so you can scan it. Joel then asked again my concern. I stated again that the points are changing on the app. After a few times repeating my question Joel finally replied saying “ it takes about 30 minutes to 24 hours for your points to update. “ I replied oh ok thank you, and began to drive off. As I’m driving away with my window still down I hear Joel release a disgruntle ugh with a god remark. As if my question was unreasonable or annoying. Now what Joel doesn’t know is that I am fairly new with having the app and I am still learning how the app works. I found this experience with Joel very disappointing, disturbing, rude, impolite, and not of the experience of the Starbucks employees I’ve seen before! I will not be returning to that location due to Joel’s unprofessionalism and rude treatment.

Was very packed inside and in the drive thru, I waited 17 minutes for my “frozen” drink, which was watered down when I received it. Workers kept yelling at each other that they had to get the drive thru orders first. Then I had to wait about 4 minutes to pull out of parking lot because cars were blocking me in. First time here and last time.

Hate that this is the only Starbucks on the way to work!! How many times a week can you possibly get orders wrong?! (Yes shame on me for continuing to go)3/18Yet another wrong drink. Wow.

For two people working the night shiftThey did a good jobHad patience and drinks came out greatThey deserve a

The coffee tastes burnt. My wife had to go to the counter after she noticed that people after her were leaving. They forgot about hers... She didn't like her latte. I grabbed a bag of their espresso beans and they are not very good either. Not near as good as BRCC. I won't return.