Burger King - Mt Jackson

This location was horribly understaffed, and I felt terrible for the three people working during the lunch rush on a Sunday. However, they were more professional than I would have been under the circumstances. We had to wait a long time, but what can you do? The food was very tasty and came out hot. They were doing a great job balancing drive thru and lobby. If they don't get these folks some more help though, it's going to be a mess nobody can keep up that pace without more help.

This place is awful. First, the girl behind the counter had something in her mouth, so she was smacking in my face whilst not being able to get my order correct. Then, as I'm waiting on my food, the manager or whatever he is, pitched a fit because his people weren't doing what they were supposed to. He stormed through the restaurant cursing and slamming the door on the way out to take food to a car. Then, after waiting damn near 30 minutes on a double whopper with cheese and bacon, no pickle, it finally comes out with no bacon and pickles on it. Unbelievable. The general manager needs to find a new job.

It amazes me how it seems that every day that customer service just keeps going out of the window, it just keeps getting worse everyday, what happened to the customer is always right, those days are going away very quickly, it not the customers fault if you place an order and the restaurant employee gets it wrong then tries to compensate you and you tell them you will just take care of it in the morning since your at a truck stop, and they say that's fine, then you go in the morning to try and take care of the order and they basically call you a liar loud enough in front of the whole restaurant that they can all hear it because the employee didn't write it down, that is not the customers fault because the employee was incompetent. Thanks for the embarrassment.

Service: Take out Meal type: Other Food: 4 Service: 4

The older woman on the late night shift doesn't know how to run the place. I always wait 20 minutes or more when she is there. However when the younger guys are running it, I wait 10 minutes or less Food: 3 Service: 1 Atmosphere: 1