Masala Club - Mid Sussex

I arrived at the restaurant early (6pm) and it was empty at first. It quickly filled up within half an hour. The service was fantastic - friendly and fast. I started with some poppadoms and a variety of sides, followed by a delicious lamb samosa. Although I typically order vindaloo or dhansak, I decided to try something different based on the waiter's suggestion - the murgh garlic chilli was fantastic and there was plenty of it. I enjoyed a nice bottle of Kingfisher beer and the bill was reasonable. I left the restaurant feeling very satisfied.

Another disappointing experience at this restaurant has left us with no desire to return. Our reservation last night was a repeat of the poor service we encountered a few months ago, complete with the same insincere apology and a paltry 15% discount. We waited an hour and a half for our main course to arrive, with no communication or offer of drinks. We sat there while others were served before us. After the meal, we spoke to the smug and arrogant manager, who blamed the delays on being busy. That is not our concern. If we had been informed of the wait time, we would have gone elsewhere. Despite having a similar experience before, the staff failed to make any effort to improve our experience. The manager may act superior, but the attention to customer care is nonexistent, as evident from the team as a whole. It wouldn't be surprising if they respond to this review in a defensively hostile manner.

I made a reservation online easily. The tables were a bit close together, but the restaurant was clean and nice. The food was delicious with lovely presentation. The service was a bit rushed, but the staff was friendly. Overall, it was good value for money.

Visited with parents on a Tuesday evening for the special night. Ok ordering, I asked which items were gluten free neither the waitress, waiter or manager were very clear which items contained gluten and the type of flour used in the dishes. If you have a serious food allergy, I would think twice about visiting here. Disappointed by tasteless chicken curry (more like sauce from a supermarket jar). Rest of our meal was nice enough. As part of the “deal” you are entitled to a coffee but no one asked or offered us one. When we asked for the bill and wanted to leave by this point, we mentioned that no one had asked us if we wanted anything else, or wanted a coffee and were told that we should have asked ourselves. I’ve not been to any other restaurant where a customer needs to ask, usually someone would come over to check everything is okay and ask if we would like anything else. When we asked for the bill, we asked if we could take home some of the curry that was left. The bill came and we were charged £2.25 for the containers. I’ve never been to another restaurant where a charge has been made for these. It would have been courteous to let us know there would be a charge for these first. Given we hadn’t had a great experience throughout, we asked to speak to the manager to give some feedback. The waitress told us he wouldn’t come over to our table. We asked again. He came over and was clearly disinterested in what we had to say. He did though remove the £2.25 container charge from the bill, rather rudely and dismissively though. We will not be returning. Far better curry houses in BH and surrounding area.

Went on a Tuesday evening when they do a special menu and deal. Restaurant was about half full with 3 waiting staff on duty. Menu was very well presented and explanatory. We asked for a jug of cold water. It arrived tepid with no ice or lemon. Our food order was eventually taken and arrived in a timely manner. However there was no conversation from the waitress or waiter. We guessed the waiter did not understand English at all as we asked questions but he did not appear to understand? We asked for a chutney tray but it did not come so asked another waiter who was dismissive just saying she doing it. (then when we got our bill we were charged for 2! The mixer platter starters was delicious and all our mains were good too. 3 of us used the toilets and we all felt although clean they looked shabby with rusty bins etc. What let the place down most was lack of welcoming chat with the staff during the service of the meal and as we left. The other Indian restaurants that we frequent are far more welcoming from the minute we walk in the door!