Taco Bell - Mentor

Garbage garbage garbage!!! Employees don’t care for their work. Tacos were all wrong and some food was literally burnt.

Waited in line for 30 minutes. Placed my order on the kiosk, and waited. Not one person asked for my name or if I had been helped. Complete waste of my lunch break. I vow to never eat that sawdust with seasoning again.

Waited in drive-thru for 20 minutes. Got to pick-up window cashier tried to overcharge me then forgot to give me my beverage. I weep for the future of our country...

In a google review, I recently expressed I had a bad experience with an employee at this Taco Bell location. To my surprise, the owner personally reached out to me the next day and expressed his concern about my experience. He genuinely wanted to make things right so it would not happen again to me or any future patrons. I appreciate him taking the time to contact me and will definitely continue to eat at this location in the future.

Shout out to susan! I had a terrible experience here until susan came to the rescue. I had called up to just let them know i need them to remake my crunch wrap. since i cannot eat meat i swap out the ground beef for potatoes. Of course when I took a bite i bit into meat. I had called up to nicely ask to it be remade and the boy on the phone sat there called me a liar said he wouldn't remake it and that he made it himself and knows it's right. I had decided to come up there and present the food to them and they had sat there looked at me but did not say a word to me. Then susan had came around the corner and apologized for the situation completely and had been sympathetic and an amazing leader. She had presented me with a new wrap and drinks while i waited. She had made sure to go above and beyond to meet satisfaction of her costumers and I just want to let her know we see her work.