Panera Bread - Massillon

First time going in there today and I was already confused by the layout idea. Why are half the drinks in the front if the building then the rest are in the back? I went to go grab my pick up order and they didn’t pack all my stuff, so I went to the counter and waited about 3-5 minutes for the manager to finally come out. She gave me the rest of my stuff and as I was asking her a question she walked away from me. If you want a better business you should have an employee in the front at all times no matter what you are doing, and have better manners honestly.

Place was clean. My Teriyaki chicken and broccoli was delicious.

Friendliest panera I've visited! Never have to wait long at all considering how busy this location always is. This location is clean too and the self serve coffee area was spotless and well stocked.

I ordered the pick 2, broccoli cheddar soup and BBQ Smokehouse sandwich. The food was delicious, atmosphere was cozy, and service was friendly. Good job, Massillon Panera.

I'm waiting 15 mins on a to go while there's literally no one making anything and there standing around talking. Honestly.