Level 3 - Manchester

Very polite waitress called Abbie who made our experience a good one. We had to send the sandwiches back as they were stale, we were complimented with a free glass of prosecco.

Afternoon tea was just perfect exactly as described. .really friendly and helpful staff lovely location looking over the gardens

Great Food and Service. Will be even better with the view when Piccadilly Gardens are restored

I booked this for afternoon tea with friends to finish off a shopping weekend in Manchester. Following reviews on open table I thought this would be a nice way to finish our weekend. How wrong was I. When the food eventually arrived, from a distance it looked OK. Up close, not so good. The sandwiches were so dry, I thought they were toasted. I complained to the waitress who apologised and said she would speak to the chef. About 20 minutes later a tray of fresh sandwiches were brought to us which were actually ok. The scones were still frozen in the middle and the rest just wasn't very nice. The Manager did apologise and gave us a free glass of prosseco which did go down very well. It really wasn't an enjoyable experience and I would certainly not recommend this hotel as avoid place to eat.

Very polite waitress called abbie that made our experience a good one. we had to send back the sandwiches when they were stale, we were equipped with a free glass prosecco.