Red Lobster - Louisville

The seafood was amazing to start with. If you have no dietary restrictions, definitely eat here. Although the national chain has gluten-free and allergy-friendly protocols, maybe the training isn 't reaching the staff involved with the food. I worked in Hospitality for over 15 years. Red Lobster is a reliable chain. I made it perfectly clear that I could not have gluten. I asked my server if there was an allergy or gluten button on the register like Olive Garden has. My server said she was new and had never taken a gluten-free order and checked with her manager. She came back with a giant binder listing allergy ingredients. I said no problem. I 'd use Red Lobster 's website with the allergen selector to find out what was gluten free. Rice was not listed. I did not order rice because it was not listed. I did not know they even offered rice, a naturally gluten-free food if it is plain. I substituted grilled shrimp for the breaded shrimp on my platter. It came in a bed of rice. I did not order rice, right ; , but after all the explanation about NO GLUTEN and having to send back my salad, I trusted that my order would NOT CONTAIN GLUTEN. After I finished my incredibly tasty seafood meal, I noticed a piece of orzo (pasta that looks like rice on my plate. I am absolutely heartbroken thinking how sick I will be once the wheat-laden rice gets to my small intestines. After I paid, I asked our server to go check with the kitchen to be sure there wasn 't any pasta mixed in with the rice (that I didn 't order and appeared on my special-request/substitution plate . She came back and said, Nope! It 's just plain rice! Which clearly it was not. I checked the online resource when I got home. The rice contains gluten and wheat. After paying $125 for a celebratory dinner for 2, I get to look forward to missing 4 or 5 days of work because the staff didn 't pay attention to the customer 's order. I 've eaten at several other Red Lobsters in Louisville, Tennessee and Florida. Never had a problem. Please train your staff better. I explained things pretty clearly. Either the server did not communicate to the kitchen, or your kitchen staff has no idea what is in the food. I feel really let down! #glutenfree #celiac #foodsafety

There were 7 of us to dine at 6pm. Food was delicious. Waiter was attentive and prompt with the orders. However, we were rushed through our dinner by staff and Manager. She wanted to send her staff home early due to the weather. The weather was forecasted days ahead. We new what we were going to be facing so we drove our 4wd. If they couldn't accommodate guests because of the incoming weather, they shouldn't have served us, or have been opened.

This location is great! As someone who's family is all from Maine and who also grew up my whole life in Florida, I know the best of best seafood. Most Red Lobsters overcook everything, I guess just to be on the safe side? But this red lobster has fast, great service, polite workers, and they cook everything absolutely perfectly. Shrimp, scallops, lobster, crab, EVERYTHING!

Very good food! The service was excellent. Our server was new and very sweet. He did a great job! I would definitely recommend this place.

We unexpectedly had lunch here, because we were turned away at another restaurant for staffing issues ...I'm SO glad they did!..The staff was honestly the best part, such a great experience. The food was hot, fresh, very good. Thanks so much!