Baskin-robbins - Los Gatos

We ordered a one scoop cup and a Banana Royale. The one scoop cup had more ice cream than the BR. The Banana Royale was a complete disappointment and definitely not worth the price.

This store has become an essential weekly destination for my family. We are consistently met with warm welcomes upon each visit, creating an environment where happiness is infused alongside the indulgence of delightful ice cream. Regardless of the weather conditions—be it cold, hot, windy, rainy, or any other day—we find solace in this place. Its exceptional appeal compels me to wholeheartedly recommend it to others.

This review is for a year ago. I just thought about it because my son birthday is right around the corner. Anyways please save yourself some time and money and do not order cake from here. I've been coming here for the last two years but the baker was Ellen. ELLEN WAS GREAT AND DID EXACTLY WHAT I ASKED FOR. So this is the cake I wanted. I came in and showed the girl the pic and she said they could do it. Oh lord when I picked up the cake I was flabbergasted and thought I'm was being pranked. The cake was horrible. The cake looked like it was designed by a child. If I wanted a cake that ugly I would've done it myself. Spoke to the worker who was working that day and he agreed that the cake indeed looked horrible. He apologized for how bad the cake looked. I contacted the manager and they said they couldn't refund me bc we ate half of the ice cream ON MY SON BIRTHDAY. My son loved spider man at the time and we were all looking forward to the cake because they did a great job every time. We needed a cake for my son to blow out candle. They offered me two pint ice cream to make up for this ugly cake. This place should stick to selling ice cream not making cake please I'm begging. It's embarrassing to advertise y'all making cake and for the cake to look like that.

I ordered a 1/2 sheet birthday cake for a dinner party and when I arrived to pick up cake on my way to the party, the cake was made wrong as a 1/4 sheet cake, way too small for the #of people at party. The owner Gionne was extremely rude, and a terrible business person! He did not own up to the employees mistake. He would only offer a 20% compensation for a cake too small to feed the number of guests I ordered for. I had no choice but to buy another cake large enough to feed the crowd I was serving and very disappointed he would not give me the cake they screwed up on and a deeper discount on a cake I had to buy in order to get to party on time and serve enough people.Rudest store manager that lacks customer service! I will never do business here again! Doesn't even deserve the one star!

Worse experience that we have ever had. YOU WOULD NEVER WANT TO ORDER A CAKE FROM THIS STORE NOW UNDER A NEW OWNER. We ordered a dolphin design BIRTHDAY cake that is supposed to say Happy Birthday on the cake. My husband picked up the cake. When he got home, I saw that they gave us a totally different cake (I am sorry for the customer whose cake got sent to us and who probably wouldn 't know about this! . My husband then went back to return the wrong cake and pick up our cake. The second time in a row they gave us a wrong cake. When my husband got home, we saw that this time it IS a dolphin cake, but the cake says Merry Christmas . I called the store and turned out that this is a cake for someone else!!! I am so sorry for the other customer who would no longer have his/her Christmas Cake (and I wondered if they just got the wording wrong for the other customer, as it is AUGUST. Beyond furious about what happened, and the owner didn 't show any sincere sorry for this mess-up. I asked that they deliver the right cake to us and she said no. She said well there is nothing we can do and said ou, you don 't have to bring back the cake and made it sound like this is a favor that she is giving us...Come on. My kids don 't want to eat the cake at all as it is all the wrong flavor!!! As I was typing the above, the store called and said that they are willing to give me the refund and ask that we bring back the wrong cake (what? They said that in order to get the refund, we need to go into the store!! I frankly couldn 't believe what I heard when they said this. Would recommend anyone avoid this store (and the Saratoga one which belongs to the same owner . We used to love the Saratoga store with the caring owner/staff, but this is a completely different one now under new ownership!