Jungle Cave Family Kids - London

We had a long wait and received no condiments when we asked for them—thankfully, I had brought some sachets with me. Our server, Sarah, kept disappearing whenever we needed anything. She only came by after we had finished our meal, and instead of checking in on us, she used the opportunity to complain about her manager. This really soured our experience. The food was decent, but at nearly £100 for three people, I expected it to be much better. The service was truly dreadful. I wouldn’t recommend the kids' wild pack; it’s not worth the extra money. The fruit salad seemed like it had been sitting out for a long time!

The theme of the restaurant is excellent, and the staff is very friendly. However, about 5 to 10 minutes after our food arrived, the waitress repeatedly asked if we were ready for dessert, even though we were still eating. I found it a bit presumptuous that a tip of 12.5% was automatically added to the bill without any prior discussion. Additionally, at the top of the stairs, the door clearly indicated that the fire exit must remain clear, yet it was blocked by several rope barriers. Aside from these issues, we genuinely had an enjoyable experience.

The ambiance is fantastic, and the staff are wonderfully friendly. Unfortunately, the food doesn't match the prices. The restaurant features animatronics and sound effects that enhance the atmosphere, like occasional rumbling thunder and flashes of lightning. It might be fun to have someone in a monkey or gorilla costume come by to interact with the kids for a few minutes while they're eating—that would also create a great photo opportunity. Overall, it’s disappointing that the food was a bit lacking.

All restaurants with animals. At first floor there is shop animals and downstairs there is the restaurant. We were waiting more than 15 minutes for the waiter. The food was medium. We ask for salt and they bring us when we finished to eat and this because my mother get up and ask them again. It's more of a gimmick that suit to small children. I came with 14 and they complained the food.

Unique experience in a good way. Amazing chicken strips and cheezy garlic bread the best I've ever had! Quite pricey, but that's expected for such a place and London in general. Some staff members were polite and welcoming, others not so much. All together would recommend for the experience. Note: Loud sound effects and has strobe lights! Note2: Main portions are huge! Did not leave any room for a desert. Reasons for not giving 5 stars: *Hard to get any staff members attention, *Ordered shrimp, never got it, even though one of the staff members bigged it up for how good it was, *We were asked if we want a drink with or without ice and still got it with ice, *Some of the food was slightly undercooked