Roadhouse 23 - Listowel

The food here is excellent, I would definitely recommend this restaurant. Prices are reasonable and the quality of the food is good. The service is also very good.

Service was terrible... we weren’t greeted for several minutes after seating ourselves, and waitress was gruff and short with us. Our waitress, the one with glasses, dark ponytail and a wrist brace, was rude and never checked on us, had to flag her down for refills etc. The fries were soggy and cold... brought that to her attention and she said “Ok.” No apology or anything. We weren’t looking for a discount, just wanted to bring it up to her. I tried to order a Shirley temple with alcohol and was snapped at because she didn’t know the pricing, and I received an expression that showed she thought I was stupid. For the record, you charge it as a Shirley temple then add a shot... when I referenced these complaints to the man checking us out, all he said was that the fries would never be left out that long... not the point at all. As a former waitress this is completely unacceptable and i believe that we deserved much better service than what we received. I am usually a generous tipper and we love the other waitresses there, but this one is apparently the rude and inattentive exception. We will not be returning to this restaurant anytime soon. Service was shockingly terrible from this particular server

A group of 8 of us stopped by for lunch at around 1:30 in the afternoon. The restaurant was not busy at all. Unfortunately, the server had no personality and was quite rude. She took our orders and was unpleasant when we asked about the menu. To top it off, my daughter found hair in her salad. We had to take the salad to the front, where they replaced it without apologizing and just plopped it down in front of her. After delivering our meals, the server disappeared and never returned. My daughter couldn't eat her meal due to a mystery sauce on it that was not listed on the menu, and my sandwich was awful—it tasted like some sort of terrible mystery meat instead of ham. No one checked on us during our meal, and a different server brought us the bill. When I mentioned the terrible food while paying, the cashier completely ignored my complaint. Needless to say, we will never be dining at that restaurant again. It was a truly disgusting experience.

We decided to try this restaurant for the first time. When we were directed to a table, we noticed some friends already finishing their meal. There was plenty of seating and so we decided to get a larger table and sit together. Apparently this was not to be done. The waitress came over and said we should not have done that the other waitress was very upset that we have moved. I calmly told her we could solve the problem easily and we left the restaurant.

Last stopped here before the pandemic. Food acceptable service and staff great. Appears to be spruced up somewhat.