The Wine House - Lichfield

Shock their money not wasting, the worst food I have ever received from a Chinese restaurant, please go elsewhere!

Have already been ordering for years and had never problems, service was fast, eating was good. recently, it went downhill. order one and a half hours too late, no communication, partial refund and discount on our next order. they have a second chance. well ordered by us called and it had not even left the kitchen yet again offered a discount on the next order, but we will not use this service again.

Regularly ordered here, had some order problems before let go. when the order was completely burnt, we were saying that it was that they were busty! they wanted to say anything back for a refund if we wanted to replace it. would take hours because they were busy again! we couldn't wait for another hour to eat, especially since nabenby was sick. “Well, what can I do” was the very abrupt reaction to the unrest. Actually, I just wanted an apology because it was frustrating. but she was incredibly rude and made it sound like our fault! then she asked back after eating, which seemed more important. I could not believe that the attitude at this point so asked to speak to the manager was said that they were not there. I tried to ask when they are there or how to log in and the phone it out. I called back to get the details and the phone was shut down. I called back with (anonymous caller) and asked for details who was ignored while hearing voice, then laughed, then swore. I tried again to call for manager/complaint procedure and was ignored, flooded and laughed again.

We used this place so often. We usually enjoy our meal times. but the last we ordered was terrible. the garnelen foo yung had no season. the chef talked to another chap in the kitchen, so I probably lost him where he was. I also agree with an earlier review. the shredded beer is filthy. hard teig and very little flesh. Come on, angel house, pull your act together. and tripadvisor, this is a take away not a restaurant, so most additional ask no point.

Following an unfortunate falling-out with our previous regular restaurant (major overcharge for a delivery) we looked elsewhere, and on Christmas Eve we ordered a collection. The phone was answered promptly, the order (for with all the trimmings was ready in mins as advised,...people were friendly and food was excellent and not at all expensive. Based on this one experience, this will be our new regular recommend.