Gatehouse - Lichfield

I hadn’t used this place for years, I decided to grab my partner and myself a chow mien on Monday night. Me being a fussy so and so requested no prawns in my mixed chow mien. Sadly when I got home I unfortunately had prawns in my dish, at the time it was very disappointed but I called back and requested it was replaced. It was not convenient to replace at the time but two nights later I called and the lovely member of staff honoured her promise and replaced my meal. My partner had a veg chow mien, I had a mixed meat chow mien with curry sauce and we were both very impressed. When in Lichfield I would certainly use again!

Absolutely would not recommend. If I could give zero stars I would. Didn’t deliver my curry so I called up to them them know, for them to argue with me an call me a liar… Someone else then called me back and did the same and told me they wouldn’t do anything to resolve this… They hung up the phone and I was left without one meal. Will never order again

We just went in for a coffee and it was very nice. Usual JD Wetherspoons decor, comfy seats and pictures of the local area. Good aircon too it had turned very warm all of a sudden.

Usually Wetherspoons deliver but today they were sadly lacking. The chap behind the bar ignored me for several minutes while he finished 'playing ' around on the till. Our breakfast arrived quite quickly but was cold, it wasn 't busy so not sure how they can get it so wrong!!

I am normally pleased with food at this chain of restaurants but was disappointed on this occasion. The staff numbers were clearly inadequate although they were cheerfully trying their best. Vacated tables were not cleaned and we had to remove debris before sitting down. We asked for the table to be cleaned which was only done in a perfunctory fashion using a damp cloth with no antiseptic spray. It was not dried and clearly any bacteria would have been merely spread wider. That cannot possibly meet minimum hygiene standards. The Sunday lunch was not perhaps the best choice and one meal was not helped by the lack of the sauce that was supposed to be included. When this eventually arrived the meal had nearly been eaten. It is always a good idea after a few minutes to ask a table if they have all they need the staff clearly did not have the time to do this. They were all pleasant when they actually appeared and it may be that a little more training in the basics is required. The hygiene issue is clearly very important and should be given immediate attention if anyone from the Gatehouse is reading this note!