Mcdonald's - Las Vegas

Worst location ever! It's right down the street from our home, waited 30 mins in drive thru only to be told something we already ordered and paid for wasn't in stock. The french fries were undercooked and weren't even seasoned (the fries are the best part of this place! . And the cookies were broken and crammed into a box where they just fused into a giant ball. I've given this location several chances, i know working in fast food dining is rough but this was ridiculous. Next time I'm gonna drive to a further location.

So my experience at this particular McDonald's has been bad. I have lived near it for about 9 years so for convenience I had had to go to this one. Today I received my order missing a soda and my Big Mac with out a patty. In the past the drive thru would take 5-10 minutes. I have gone inside to order and was forced to use the digital kiosk. Which was not an issue for me but an elderly couple struggled so they went to the counter and the person there just would not help them. They have a cashier there but they were not there to perform cashier duties. I had to help the elderly couple. I have received happy meals without toys, etc...I can on and on about this. I rather drive to a farther McDonald's as my kids love the food. I will say that I never returned to complain so not sure about how they handle those situations. Usually I get home and get disappointed. The screw ups are real. If you go, check your food before departure.

I ordered through the app and set it up for curbside pickup. As soon as I arrived I put in the space number I was parked. I then waited for about 35 minutes before I finally went inside to find out what was going on. It took me 10 minutes to get to the counter, even though there were only about 6 people inside so weren't waiting at the counter. Once I got to talk to someone, they couldn't find my order! I had to show them my phone so they could reenter my order. I had to wait for about 15 more minutes to get my food order. Not only did they still charge me for the food, the only compensation I got for waiting so long was a pie. A PIE! It was dry and chewy, like it had been sitting under the heat lamp all day. The shift lead, or manager or whoever he was, wasn't even the one helping me. He was just standing by the French fries. At least two of his employees were just wandering around aimlessly trying to look busy without actually doing anything! This place is a joke. DON'T GO HERE! Maybe if they lose enough business, they'll get rid of this lot and hire a real crew.

Have come to this location several times. Always out of something. Don't be in a hurry if you come here, cause you will be waiting a while. Done giving them my money. For a prime and busy location they are about quantity not quality and it has shown a majority of the times I have gone there. The food in the Costco food court.... even the samplers through out the store are way better and satisfying.

I ordered 3 frappes and some food at 2:05. I waited over 20 minutes for the food. After they gave me my food they told me that the machine was broken and only had caramel frapes( I ordered mocha and Oreo). They were well aware, and I received no prior warning. If I was previously warned I wouldn’t have ordered frappes and I received my food much earlier. Don’t come here there several people waiting for food and no one on the counter to help. The manager had her back towards the customers and never checked if the orders were going out at a steady pace. Never coming back