Crazy Otto's Diner - Lancaster

I was really craving an omelete so I ordered the bacon, avocado cheese omelet through Doordash. It arrived with an insane amount of bacon and mashed avocado, hardly any egg and I couldn't find the cheese. Really disappointing!

Absolutely love this place. The food, atmosphere, and service were fantastic.

I first came here for coffee for vets. The first breakfast I had at the meeting was ok. Not seasoned and just ok. My kids were excited about me going there for the Vets meeting so we returned for dinner. There was a silent quarter auction going on but only a few people had arrived at this point. There were three servers and only three tables in the front dining room. The server seemed like she was so overworked and flustered. It took her 25 minutes to come introduce herself. A busser had given us drinks previous to her acknowledging us but instead of asking us what we had for drinks she charged me 3.99 for a water. Another 10 minutes passed and finally she took our order. Caution to families!!! This restaurant is not kid friendly. The kids meals range from kraft Mac and cheese for 10.50 to spaghetti for 13.50. The meals are small and include NOTHING but the plate. Kids drinks are 3.99. My daughter ordered fried chicken. $18.95. My son ordered spaghetti with meatballs and I ordered chicken parmigiana with stuff shells $17.95. I asked her to give me a grilled chicken instead of the fried patty. 45 minutes later my daughter received a fried chicken plate that had been sitting in the window for about 15 mins. 20 mins later my son received his spaghetti. The plate literally full of water. 15 mins I received my joke of a meal. My chicken was so burnt and hard it chipped my tooth. The servers focus was only for the event in the other room. She could not care less that my son told her he did not like his food she watched him cry that he was hungry with a huge plate of water and noodles in front of him. We packed up our food and just wanted to leave. No check. Another 15 minute wait standing at the register. I told her I was a veteran and showed her my id. She fumbled around for 5 minutes and then she runs my card before giving me the check….. 3.99 for water and argued with me that I was drinking 7up. She only gave me 3 bucks off my dinner and 3 bucks off my daughter chicken when the veterans discount is a percentage not an amount. I told her there were issues and they needed to be fixed. She handed me 4.00 out of her pocket for the drink. I paid taxes on a free water. My total for 1 adult and a 7 yo and a 9 yo was $62.67. ?. I WILL never purchase food from this hole in the wall again. You will be out of business by next year guaranteed!!! Do not believe the hype! This place does not give a **** that you are a veteran!!! They do not care if you go home and barf!!! The whole time I sat watching the kitchen staff. Pouring sauces from a container directly on someone food. Playing around!! Refusing to give plates to the waitress. Touching the floor when dropping food and not washing hands. Save yourself!!!!’

BEST HOT CHOCOLATE EVER. This is our new favorite spot around lancaster. We love their breakfast and the hot chocolate is the best i’ve ever had. Waiters and waitresses are always great

This is a nice place with great options. They also have giant portions, and delicious food.