Starbucks - Kurunjang

I actually love starbucks and cone almost daily, but, you HAVE to do something about the set up of your drive thru. People allow large gaps between cars waiting, despite seeing the hold up on the actual road (with traffic being stopped). Then on top of that, you have people trying to leave the carport with all the drive thru cars blocking them. The planning of this set up is extremely poor. Service: Take out

It's such a letdown to see poor customer service from such a worldwide brand like Starbucks. Me and my friends came in around 2:30 pm today (27/11/2023). We got served by an Asian guy, he didn't have his name badge on but I believe he was the only male staff around that shift. Then, the hour we went in, the store was quiet. I'm not sure what's going on with his day, but we're indeed a bit slow and tired today, so we took a little bit more time to order. Therefore, speaking of professionalism in customer service, he shows his irritating attitude and sighs visibly at his customers. I believe those aren't the values that our Starbucks Team heading for, aren't you? As a retail staff myself, I know undoubtedly making customers feel uncomfortable and not welcoming aren't parts of the service that they deserve and pay for. As in then, while waiting for our drinks, I was upset because seeing not just me but also, my close friends being treated like that, so I purposely chatted with my friends that I was going to complain about this issue on Google but I wasn't about to, as I said I was just upset that time. Subsequently, when our drinks were finally made, he gave us a provoking look while passing the drinks to us, which further demonstrates that he is unapologetic about his actions and the inadequacy of the new staff training system. Besides, I am one of the regulars there and it was my first time seeing him working at the Starbucks Maidstone. From those I and my friends experienced, we don't think it's completely his fault, but it should also be part of the HR Team's responsibility. Hopefully from this honest review, me and my friends can receive a pertinent and worthy response from you.

Always great service here from the team Service: Take out Meal type: Dinner Price per person: A$1–20 Food: 5 Service: 5 Atmosphere: 5

Very busy drive thru took quite a while to get served. Coffee was good though. Food: 5 Service: 4 Atmosphere: 4

I always come to this Starbucks I have never left with a burnt coffee it’s always super smooth, they’re so professional and friendly! Couldn’t recommend this specific store more. I’m unsure of this baristas name but they’re outstanding Service: Take out Food: 5 Service: 5 Atmosphere: 5