Taco Bell - Knoxville

Sam was working the drive thru and changed it from just a transaction to an experience! Was extremely friendly, funny, and quick. Had us laughing the entire time! Food was prepared exactly as we ordered it as well. Work to keep this employee if you want to continue to have a successful connections with your customers.

Great food and decent service. Quickly got my order and the lobby was clean as well as the bathrooms.

Every Sunday I come after work in my beat up car that leaks water and order a vegetarian fiesta taco which does not come with sour cream. AND EVERY TIME I tell them I’m allergic to sour cream please do not put it on there and there is a giant dollop of sour cream in one corner of the burrito. I’m assuming they think it is a joke and do it out of spite, but it is not funny and I work hard for my money. I’m always overly polite no matter what but this place just needs to be shut down. Or increase the workers pay so they do not have an I don’t care attitude, maybe employe some adults that have standards and basic competence.

Went here tonight and was told at the order machine it was cash only and that their card reader has been down for 3 days. I think upper management should get this under control instead of letting it continue on for days. Then they wonder why businesses can't run appropriately. I'll be sure to contact cooperate to let them know of the situation. It's a big inconvenience for those who don't carry cash due to the area this is located in.

Pulled in to pick up a mobile order and the cashier walked right over and locked the door in front of me and another customer. Cancelled the order and left, enjoy the lost profit.