Embassy Suites By Hilton Knoxville West

The water fountain in the lobby feeds a moss wall that helps keep the air clean. I really enjoyed the community room downstairs, where they offer free breakfast omelettes or eggs of all kinds - I highly recommend taking them up on the offer. The food was absolutely delicious, with other hot items such as biscuits and gravy, speck, sausage, hash browns, jelly, marmalade, cream cheese, and a selection of different types of toast. The hotel staff were friendly and efficient, and I appreciated the 24-hour laundry service located next to the pool and gym. The hotel is conveniently located near Tesla electric car plugins and has easy access to the main street, highways, and interstates. Just be aware that traffic can be heavy during commuting times. The hotel is not far from the Smoky Mountain Park and the Gatlinburg Bridge. The room was equipped with everything I needed, and the cleaning staff were excellent. Although the pool and whirlpool were out of order during my stay, I enjoyed using the gym facilities. Overall, I had a great experience at this hotel and would highly recommend it to others.

Whenever we get to knoxville, it's our way to stay. we know that we will be welcomed, have a nice, clean room and a delicious hot breakfast in the morning. the personal is friendly and accommodating. they can't go wrong to stay here.

On my first day at the restaurant, I encountered rowdy children hitting each other in the pool area, an elevator door that was repeatedly slammed on me by these same children, a dirty sock discovered in my bed, no sheets provided for the pull-out sofa, and no parking available for my disabled child due to three cars occupying handicap spots without permits. When I brought these issues to the staff's attention, I was told that nothing could be done.

This restaurant was amazing! It was clean and the staff was very attentive. The bed was incredibly comfortable. The bar staff were very attentive. The location was convenient for shopping and getting to the highway. Our stay was lovely!

Stayed here while visiting family, very nice hotel. The complementary breakfast was awesome the hotel bar was very nice reasonably priced. Kids loved the pool. The suite was kind of small but overall great place to stay.