Chipotle Mexican Grill - Knoxville

My name is Jacob (I know y?all remember me Chipotle) and I ordered food through the Chipotle app (which uses doordash to deliver the food), and my driver stole my food. There were two more drivers who went there and didn?t see my food so they cancelled my order. I had to go to Chipotle myself after that. I thought it wouldn?t be a problem them making another bowl for me since someone stole my food. The girl working the cash register said that she could remake it. Then the manager comes up to me and basically tells me there?s nothing he can do and they can?t remake it. He then says we may be able to help you if you used the chipotle app, which I said I used it, then he said ?that uses door dash so we can?t help you?. Manager doesn?t care, don?t order delivery from this place because they don?t care if your food gets stolen. Now I have to wait 5 business days for doordash to refund my money. Manager needs to be fired, he was very unprofessional when I spoke to him and didn?t seem to care that my food was stolen that I paid for. Come on now, is it really that much of a problem to remake a BOWL that I already paid for, it?s not a gourmet meal with expensive ingredients.

This location is just on the edge of the University of Tennessee campus. Lots of students use this location. Many were there socializing and studying. Great vibe an atmosphere. Super clean. Parking can be a little difficult here but it is available in surrounding lots you just have to look for it. Definitely recommend this location

Had them catering our Christmas lunch at work for 25 people. Everything on the left is salad, corn, guacamole, rice , peppers and onions and a thing of grease. The middle is 4 bags of soft shells and 2 bags of chips. The 2 on the right is the only meat protein they sent us. The DM that our manager talked to said she don?t care about our complaints and will not do anything to make things better. Unprofessional way to treat a business?. Or anyone for that matter. Terrible experience and I hope big companies read this and never use them for catering purposes. Pathetic.

Really good and fast service and the food was fine. If you are Ina hurry it?s a good spot.

Very yummy! As they are like Moes and Salsaritas but a little more quality and flavor!