Bojangles - Knoxville

I did a BEC biscuit meal order through the app it was supposed to be ready 730am. I marked that I was there on the app 725. 735 passed no one brought my phone out so I called to make sure they got the order to let them know I was outside and to see if I needed to come in. No answer. Time was sensitive due to work. They were getting drive-thru in out so I drove thru the drive thru. They did have my food ready. I pulled out grabbed a round. It was Luke warm at best was crunchy like it wasn't cooked long enough. The sandwich was the same. Cheese still had a chill on it. Tried a different Bogangles got the same result. I know they have to get ready for the morning rush, but you can tell the sandwich had been made never put in the warmer.

I go through drive thru and am told to pull up. I noticed there was another car already pulled up so I let them know since they said it would only be 30 seconds for the biscuits that I would just wait there at the window. This seemed to upset Mike. I asked Mike for my money back, he said I could only get that money back if I pulled up. I laughed and said I 'll just wait the remainder of the 30 seconds at the window. He turns and tells the staff if you all see this guy again... I interrupted and asked if he was banning me from Bojangles? He trys to slam the semi broken window and couldn 't. I continued waiting and guess what, it was longer than Mike said it would be. It wasn 't an eternity, not even another two minutes. I don 't know why Mike got all red-faced angry about me not following his directive. Mr. Bojangles, if you read this, do yourself a favor and don 't let Mike speak to customers. Food was as expected. Service was ?????.

I took a pic of an expiration sticker, it was not expired but it was in my salad I almost ate it, nice going whoever made it at 12pm 5/4/21

I do love Bojangles. There sides are far better than Popeye's. I always get bone in, but I understand the breast tenders are equally as good. I will go back I do recommend

Loved it. We are from out of town only get this yummy food she traveling. They did not disappoint. Hot and yummy