Dunkin' - KITTERY

What was really outstanding was the customer service. The associate went above and beyond to find the bluest and pinkest doughnuts for my grandkids. It was really thoughtful and unexpected !

It was extremely busy when I visited, and I had to wait for a little while. I believe they were in the process of brewing more coffee.

The drive-thru line was poorly managed; they were incredibly slow and could only serve one car at a time. Halfway through my order, they asked me to hold twice, then took my order again. They insisted that I had to buy a sausage, egg, and cheese sandwich, but with no egg, and claimed they couldn't charge me just for a bagel with sausage and cheese, which doesn’t make any sense. Why would I pay for an egg that I’m not receiving? I’ve worked at Dunkin' before, and they never made us charge customers like that.

I used the restroom, and it was very clean. I also got a coffee, which was great. The place is connected to a Mrs. and Me Ice Cream shop, and the ice cream was unbelievably delicious! It makes for a wonderful combination alongside Dunkin’.

The food was fine, but we had very poor customer service. It started when we had difficulty understanding the woman at the drive up window, so we asked her to repeat what she said. This must have made her upset hecause she then hollered at my husband toanswer her when she didn 't hear his response. I am not joking when I say hollered. She screamed through the microphone the word, Answer!! I would not recommend this place to anyone. This is not okay from anyone. We were not rude to her despite how shetreated us. I am now editing my review after reading all the previous reviews that also talk about the same type of complaints.Why is the management not replacing these employees or at the very least making sure it does not keep happening? I do not knowanyone who does not like Dunkin Donuts, but is it worth being hollered at? I would be embarrassed if I was managing the store orworking there and saw numbers of complaints about rude staff members.