Dairy Queen Grill Chill - Jacksonville

I would rate this place higher, but the customer service is really disappointing. The staff here have such terrible attitudes. All I requested was a lid for my Blizzard, and instead, I was met with attitude, ice cream dripping down the sides with just the top half on, and no napkins provided. To top it off, the window was slammed shut. I recommend that management remind their employees that we are not their friends.

Great evening just to pick up delicious ice cream bars and flaming burger?will come again ????no issues with my burger after reading all horrible reviews too. The ladies room was clean, didn?t get a chance to visit the mens room.

I visited the restaurant this evening hoping to enjoy a Blizzard and a Peanut Buster Parfait. After I paid, I learned that they were out of peanuts. When I requested a refund, I was informed that it wasn’t possible because I paid with a credit card. Instead, I was given a caramel sundae, which I didn’t want and didn’t eat. I had to leave before making a scene in front of my daughter. I deserve either what I originally ordered or a full refund. The service was absolutely terrible.

This Dairy Queen is quite good. They are generally fast, especially if you're just ordering ice cream. I've heard some customers express concerns about the time it takes for food orders, and when I've picked up Doordash orders that included food, I've occasionally experienced a short wait. I've only tried a few types of Blizzards, but they taste pretty great. One time, a large chocolate fudge Blizzard was so rich in chocolate that it made me feel a bit sick, so I usually opt for non-chocolate flavors now. If you're trying to turn left out of the parking lot, it can be quite challenging during busy traffic on Route 17. Since it's so close to the traffic light, the congestion often extends past the Dairy Queen exit. The staff is typically very friendly and professional.

The order came out with frozen fries I didn?t get the ice cream and the workers are rude.