Taco Bell - Jackson

The staff at this restaurant are extremely slow and impolite. I have visited this location multiple times because it is the nearest to my house, but each time I have waited 20+ minutes in the drive-thru only to receive cold food that is either prepared incorrectly or haphazardly thrown into the bag. I have experience working in fast food for many years, including managing a Taco Bell for 3 years, so I am usually very understanding of these types of issues. However, after a 25-minute wait in line tonight just to receive cold food and bad service, I feel compelled to speak out. I will be contacting their area coach to address this matter.

During my visit, I enjoyed a delicious breakfast burrito made by Ms. P. The staff here deserve higher wages considering the customer base they serve, which includes pass-through truckers and tourists. I am not a fan of big corporations coming into small towns, shutting down local businesses, and then underpaying their employees.

This restaurant always has a long line and slow service. Additionally, they frequently claim that their system is down. In three out of seven visits, they experienced system issues, including taking the order of the car in front of me. As this is the nearest Taco Bell to me, I hope improvements are made to address this issue.

8.95 times out of 10 my food is correct and I can’t recall a time where the service was anything other than polite and/or friendly. I use the app, check in at the drive-through, drive around and pick up my food no hassle.??

If I could give a zero, I would. Went 9:40 pm June 12 and ordered 4 vegan burritos. After paying my hard earned money and once I reached my destination I realized that half the ingredients were missing on my burrito with the exclusion on black beans that was not available.I was ok with that but not the fact that those ladies in that store purposely fixed my food so subpar. Disappointed