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Przekaż informację zwrotnąFire Sticks is one of our favorite restaurants and working even in the restaurant industry, I understand that customer service is a large part of the success. We had a party of 9 for a birthday party and visited the restaurant. I have to say we had a worst service I've ever experienced. From the time our server approached our table to the end, it was terrible. She was extremely ruined and at one point even one of us said wait a minute when she asked to bring salt (which was never brought along). We sat with our glasses empty most of the night and a person even had water and drink spilled over them and their phone. She never made contact with someone on the table and would just ask if we needed something to pass so that we really have no chance to answer. We had cakes for our birthday party and had the manager to bring silverware as they just disappeared. What could have been a very good night for them ended with only the congratulations that were added. I'm not sure if she had a bad night, but we all have to be better in customer service or people go somewhere else. The food was still amazing, like our cook. It only has a rare family coming together quite uncomfortable.
We went for food, not the experience. We had a bar area table service. Our server Jason was excellent. The food was great and plentiful. I ordered the samurai(chicken, Schrimp, Filet). My husband had chickens with extra mushrooms and one side of noodles.
This place was suggested by a lady at Cupcake Cuties. She tried how good it was and that they had the live shows, so we had to check it out. We were not disappointed. Very nice atmosphere. When we went in we felt kindly dressed under... they decorated the entrance with flowers and it looks so elegant. We came at 4:00. We were sitting right away and taken from drunk orders. Our waitress was Kayla. She did a good job to take orders and refill drinks and make sure we had everything we needed. We had a short wait, as they wanted to make sure no one else came to sit on the grill with us.... no one else showed so that we had the whole grill with us. There were only 2 barbecues while we were there. Out-Koch was very funny n kept the children engaged. They give very large portions so prepared to go a box. Can easily make 2 meals from each serving. (We have anyway) and we ate until we were filled in the restaurant. For 3 adult portions and 1 child portion it was 135 including tip. And we drank every coke. Everything was great. We haven't been in a Hibachi grill since the Pre-Covid, so it was nice. Most hibachi places r only take more, so I am glad that they are doing shows again at this point.
The best Japanese I had in FOREVER!!! FRESH AND HOT! Our server/bartender JASON was AWESOME and we DID NOT have to sit a table full of people we don't know like other Japanese restaurants!! Are we going back?
Awesome experience very nice and pretty place. More then I expected service was fast and kept my drink filled. The chief was awesome and very into putting on a great show for us. Fairly priced for what it is you?re paying for the show along with the food it?s a higher quality than what you can get at a hibachi store down the road you?re also paying for the show don?t forget that and they put on a good one
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