Buffalo Wild Wings - Gurnee

I had one of the most unpleasant experiences in a restaurant ever. my server name is jessica lynn. I went and ordered some wings and some wedges and all ordered around me similar to me and all got their food and I just got my wedge. 30 minutes past and they never came out and I asked her to quit and she said she would talk to her manager and take care of it. 2 minutes later some cold wings came out and I ate them because they said she would take care of them. later they let me pay for them, and she stopped me at the door because she thought I'd steal them. after terrible service was the last thing I needed to be called a thief. Don't come here, the place was empty and the service was still terrible.

Started off as a 30 minute wait. I could tell they were short staffed. I saw 2-3 waiters/waitresses and they were bussing their own tables. Drinks and appetizers came out normal, but things went downhill once we ordered our wings. It took 45 minutes, no exaggeration, I set my stopwatch, to be told that the cook just put our order in. At that point we just paid for drinks and appetizers. We still gave the waiter a tip because it wasn’t his fault. He did give us the proverbial spill of “we’ve been busy today”, but you could tell he was still kinda new to the gig. Also didn’t want to be a Karen and destroy the poor kid. He is why it’s a two star rating and not one. Overall, I feel management does this location an injustice. It could also be the times we live in and no one wants to work, but I’m chocking this one up as a failure in leadership.

On my most recent visit, most of the employees were not wearing masks. The waitress I got wasn't wearing one either. As a food restaurant, you should really follow mask mandate. I ordered wings with sides. They brought the sides out first... the wings didn't come out till 15 mins later. My sides were cold by the time I got wings. I am not sure why they brought them out as if we had ordered them as an appetizer when we said we werent planning on getting an appetizers. The wings were so bland. The mac&cheese tasted awful. Boxed mac cheese doesn't even taste as bad as their mac.

Came here today with some friends and had the worst service experience!! My friends received there food way before we did. When we got our food it was cold and didnt have sauce. She dropped off the food and did not once bring us refills extra sauce or anything. We flagged down another server who was there and got us some refils. Then to make matters worse she charged the wrong cards since we split the bill. Horrible experience. However, the other waitress and manager helped.

We sat next to an uncovered live wall outlet... The food was cold, it didn't taste good (we had wings) and you can tell the ingredients are cheap. Honestly the frozen boneless wings you get from the grocery store are better.