Subway - Great Bend

Twice now they have completely messed up my online order. I called to let them know, they were very rude about it and unlike literally all of the other fast food places in Great Bend that will just give you some kind of credit, Subway makes you take the order back to exchange it for the correct food. I have a 4 month old baby, 2 other kids, work, and I’m a junior in college. I don’t have time for that and if the employees mess up the food, the customer shouldn’t have to go out of their way just to get what they paid for.

In town for an event and stopped by this Subway for dinner. There were 2 young men and 1 young woman working and all 3 were very pleasant (and provided quick service) despite having a line. They provided recommendations, made zero assumptions, and the young girl even took a couple of minutes to help and elderly guest collect her change and helped walk her to the car and open doors. 10/10

Nice staff and they made a great sandwich for our picnic.

Ordered online 1 hour ahead of time for a pickup. Got there 5 minutes after it was supposed to be ready and they hadn’t even started on our order. Online it said our food was ready to be picked up after ordering an hour ahead of time. Don’t order online. Best to just avoid this

The point of ordering online is to have the food ready at the time you set. The new “policy” now is that they make your sandwich’s when you get there. That defeats the purpose of ordering ahead online! The last time I went in they stopped making my sandwich in front of me to make the online orders!! That frustrated me and what frustrated me more was the guy behind me got his sandwich out in front of mine! Subway does not have it together and needs to be reevaluated!!