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Przekaż informację zwrotnąThis is one of my top restaurants in Grande Prairie, and I often eat here. Amazing food and very rarely get sick.
I ordered gluten free chicken tacos with fries as the waiter said there was a separate deep fryer. When it came out the fries were directly touching the regular garlic toast from my mom's order who I was with (not gf). I told the server I can't eat this with it touching as a small amount like that can make me sick so they took it back to remake and came out with a new order 10 minutes later. I asked to speak to the supervisor who apologized. She came back while we were eating and I wanted to double check the fries were gf because they looked slightly coated with something. She said yes they are but it's too late you've already eaten half of them and laughed. Fast forward 2 hours when I am severely vomiting and having diarrhea. Ended up in the hospital. To make it better my identical twin who is also celiac and ordered the same meal also got sick. We went to the hospital together. I am expecting a call back from Earls regarding this situation.
The waiter was very knowledgeable about their allergen policies and listened intently to our concerns. We weren’t limited to the few items labelled gluten free on the menu as staff were happy to substitute and accommodate. Highly reccomend!!
Ordered Cajun blackened chicken. Manager explained the sauce mix may not be completely gluten free and may contain ingredients not gluten free. Offered to make the dish without the spice mix and ensured us the kitchen was aware of being celiac. Meal was delicious and would order it again. Very accommodating.
Service was a bit hit and miss… but I sat at the bar… sooo