Dunkin' - Gastonia

My favorite spot! Overall, I believe this is an excellent Dunkin’ Donuts. I've visited two others that were truly terrible—waiting over 20 minutes just to place an order that ended up being wrong. However, this Dunkin’ Donuts appears to operate very well! I’ve never had any significant issues, except for one instance where my order was the wrong size, but that was just a miscommunication at the speaker; these things happen! The staff is friendly, and I can get through the line in a reasonable amount of time!

This is my favorite restaurant because they always get my coffee just right. I truly enjoy the flavor and the rich aroma—it's delightful! The staff is fantastic, especially the team in the afternoon. There are definitely some amazing people working there.

Terrible attitude. I didn't look at the reviews because it's dunkin. I didn't even come through my whole order before I just left, absolutely no standards.

Halfway home, stopped for a coffee. grabbed two maple frosted donuts to go with it. I am on the road and the maple frosted donuts had sprinkles on them. not all about them, but on the half of both donuts. unless it is a new version of maple frosted, it seemed as if the donuts were among others donuts that had sprinkles, and somehow the sprinkles ended on the donuts among them, mine. it did not ruin everything, but I can taste the difference between a maple, frosted and a maple, with sprinklen was good.

After waiting for four minutes, the staff member expressed her frustration and told me that if I didn’t like the wait, I could leave the line. When she finally asked for my order, I had to repeat myself three or four times. To make matters worse, I ordered a bagel with speck, eggs, and cheese, only to be informed that they didn’t serve anything hot. This is not how customers should be treated! I’ve visited Dunkin' Donuts locations all over the country, and I can confidently say that this was the worst experience I've ever had. Management needs to take action because this staff is tarnishing Dunkin' Donuts' reputation!