Applebee's Grill - Gallup

This restaurant is inconsistent. We always stop here whenever we pass through town since it's close to our hotel. We've never had an outstanding meal; it's usually just average. This time, the wings were served cold, but the second order was quite good. We'll likely stop by again on our way home, hoping for a better experience.

I now understand why Gallup only has one Applebee's. They serve nothing but burnt food and seem to only know how to cook pasta, burgers, and wings. I ordered the ribs, but they were overcooked to the point of being almost cremated. They were completely charred, with barely any meat left—just char and bone.

The parking lot was nearly empty when we arrived. Upon entering, Ruben, the host, informed us that we might not want to eat there because the wait was 45 minutes. We assured him that a 45-minute wait was fine, especially considering that only about three tables were occupied. He suggested we could either drive around and he would call us later, or we could wait in the waiting area. I inquired about being seated while we waited, but he declined. It felt as though he had little interest in accommodating us. When I asked for the manager, he responded...

Our server did a decent job but the food was absolutely terrible. We ordered a pasta dish, the pasta was way overcooked and chewy. Also ordered the ribeye, it was cooked perfectly to a med rare but the side of broccoli was very obviously bad. It smelled terrible and there were black spots on them. When we informed the manager all we got was a small discount. No apology. She simply said she'd tell the cook manager. I don't feel we were properly compensated for the amount

The food was good. The drinks were great. The service was good, considering it was extremely busy there. It seems in Gallup the streets roll up on Sunday after 6pm. We had just arrived in Gallup and only a handful of restaurants were open. Add to that the shortage of workers, and you have folks with short tempers and attitudes. We had a great server and the kitchen manager was lending a hand on the dining floor.