Mcdonald's - Gallatin

McDonald's is a well-loved fast food restaurant, but there are definitely some issues. The staff often seem to lack basic customer service skills, rarely smiling or greeting customers. There is often a lack of friendly interactions, with staff simply taking your money and quickly handing over your food without much of a personal touch. Overall, the service at McDonald's leaves much to be desired.

For the second time on a Saturday, I ordered the 2 for $6 special. The Big Mac was just above room temperature, and for the second time, the meat was overcooked. I received a smashed Quarter Pounder that was flattened, overdone, lacking moisture, and had meat spilling out on all sides. When I was in college in the early 70s, I worked with a former McDonald's employee who mentioned a technique of pressing down on the burgers to cook faster. It seems like they may be using this method at this location, but the quarter pound meat should fit properly on the bun with some moisture. The fries were good and hot, although I prefer the burgers at Smashburger as they are not overcooked. Unfortunately, Smashburger is not available locally. It seems like the person cooking the burgers on Saturdays is not doing it correctly. I plan to order two $6 quarter pounders on Saturday again and if they are not satisfactory, I will speak to the manager. I reached out to McDonald's about my experience but have not heard back from them.

I am giving this restaurant one star for one specific reason: the girl working in the drive-thru refused to make my soda. This incident occurred on October 2, 2015. I typically visit McDonald's...

The food is always great at this restaurant! Whether we get it through the drive-thru, delivery, or dine-in, it is always consistently good. We appreciate their great service - hands down the best McDonald's around!

There are two things that I notice and hear at this McDonald's that lead me to give it a mediocre rating.