New Grand Buffet - Fort Worth

Nothing at this restaurant was fresh. All the food was lukewarm and tasted stale. The bathrooms were disgusting, with a wall near the restroom falling over and not even attached to the floor. The ice cream machine tasted like they had mixed hot cocoa powder with ice cream, and everything else seemed low-quality. The only good part of the experience was the bottled beers we ordered. We definitely will not be returning. Disgusting.

This place leaves something to be desired. When we sat down I immediately noticed how dirty and un kept this place is..The salt shakers are filthy, blinds filthy and overall everything had a film of uncleanliness and screams bad cleaning practices. It leaves one to wonder what standards they are keeping in the kitchen. I'm affraid to even ask.It was freezing inside the restaurant. Its 37 degrees outside and coming outside felt no different than being inside. They had 2 huge, tall standing heaters meant for outdoors. Not nearly enough to warm the place. I was shivering and my food was getting cold quickly.Getting on to the food. I dressed these plates with the purpose of showing you what they had to offer. My placement on the plates makes it look more appetizing than it really is. I wasnt bold enough to take photos at the buffet bar but I could tell they were reusing food from the previous day. I usually check this by picking things like egg rolls. For example: Grab 3 or 4 egg rolls and you can see that one will be chewing and not crunchy (days old) wh I'll let the one next to it was crunchy and fresh from today. This practice is used to hide the fact that they are using food that was cooked and stored for another day.Service was non existent for us. Which in a Buffett really all they need to do is make sure your cups are filled and this was really not happening.I like to be completely fair and say what they are doing right when they are doing it right. Even if the food is bad I'll rave about the service and vice versa. This place hits neither points.If cleanliness matters to you- stay awayIf fresh food matters to you-stay awayIf good service matters to you- stay awayNothing happened here for me to be upset or angry with them I am simply giving a rating on what I saw and ate. This place is lacking good ownership and leadership and it shows.Really concerned about the cleanliness of this kitchen. They should be ashamed to take money from their customers. Sorry not sorry.Side note: Restrooms were absolutley disgusting. Revolting really.

We were coming down from out of town. And decided to come in here. Halfway through our meal, went to get desert and there was a roach on the desert tray crawling on the food.

Had roaches on the plates. Informed the workers and they did not do anything about it besides knock off 7 dollars off our bill. I asked when was the last inspection gentleman said only a week prior. If I could report them I would. If your going to have a restaurant at least keep the roaches away from the food and off the plates.

Horrible place. Food was mediocre at best. Very dry and caked onto the pan. One waitress very rude. Figured I'll get some Jell-O there's no way they can mess that up but they sure did. Wife said women's restroom was horrid. Definitely do not recommend.