Luna Grill - Fort Worth

I have dined in, and picked up orders from here multiple times, and it has always been amazing. The food is always great, and so is the presentation of the food. The staff is friendly, and the restaurant is consistently clean!Food: 5/5

Just spent 20 dollars to learn to avoid Luna. While it seems trendy to call out racism, I will omit this label and instead use incompetence. I do this not because I do not have reservations about the attitudes of the managerial staff toward people who do not look like them but because racism is ignorance, and ignorance begets incompetence. Thus by calling out the issue, a solution might be attained.I was out for lunch with my children, it was their stuffy's birthday, so I took the kiddos to sweet frogs while I grabbed a quick bite at Luna. A 20-dollar terrible choice. Once in Luna, I was met by a rude clerk; I ordered my food to go to keep on the day's festivities. I tipped at the checkout, which was a terrible idea as tips are meant to reward good service, good service that was nowhere in sight. After a prolonged waiting time, I went to the counter, where the manager offered no help and was bothered by my inquiring about my order. The audacity of me going up to him to bother him and inquire about my order. How dare I. The disdain and attitude he gave me made me lose trust in Luna. If he is unable to answer a simple question, how am I to trust his team with proper hygienic food preparation? Attitude reflects leadership; if the manager is incompetent, so must the rest of the staff. As evident by the clerk who took my order, I could go on describing his behavior and actions, but I will spare you. I left, did not care for a refund, did not care to spend another minute in that place. Luna, keep my 20 dollars; invest them in employing better-qualified personnel. As for me, I am going to continue the festivities with my children. The terrible experience your establishment caused me ends with this review.

Just spent 20 dollars to learn to avoid Luna. While it seems trendy to call out racism, I will omit this label and instead use incompetence. I do this not because I do not have reservations about the attitudes of the managerial staff toward people who do not look like them but because racism is ignorance, and ignorance begets incompetence. Thus by calling out the issue, a solution might be attained. I was out for lunch with my children, it was their stuffy's birthday, so I took the kiddos to sweet frogs while I grabbed a quick bite at Luna. A 20-dollar terrible choice. Once in Luna, I was met by a rude clerk; I ordered my food to go to keep on the day's festivities. I tipped at the checkout, which was a terrible idea as tips are meant to reward good service, good service that was nowhere in sight. After a prolonged waiting time, I went to the counter, where the manager offered no help and was bothered by my inquiring about my order. The audacity of me going up to him to bother him and inquire about my order. How dare I. The disdain and attitude he gave me made me lose trust in Luna. If he is unable to answer a simple question, how am I to trust his team with proper hygienic food preparation? Attitude reflects leadership; if the manager is incompetent, so must the rest of the staff. As evident by the clerk who took my order, I could go on describing his behavior and actions, but I will spare you. I left, did not care for a refund, did not care to spend another minute in that place. Luna, keep my 20 dollars; invest them in employing better-qualified personnel. As for me, I am going to continue the festivities with my children. The terrible experience your establishment caused me ends with this review.

Employee Cody is always so kind and gracious. Always going above an beyond. Food is amazing. They always get everything right! Would highly recommend the double protein chicken and gyro with rice and salad. Also the kids eat free Monday through Thursday! The above and beyond customer service is what keeps me coming back!Food: 5/5

This place deserves no stars! By far the most disrespectful place I've ever been to! Mind you, I used to frequent here but not anymore! Someone allowed tools to work here whom are more worried about closing early than customer service! Without us, YOU WOULDN'T HAVE THIS BUSINESS!!!We ordered food at 8:35pm. Was told we had to leave, being 4 minutes after 9pm otherwise they were going to call the police for eating food after hours on their time to go party it up after work on this Friday! Also, when did they start allowing babies in the kitchen!! Very very very unprofessional business!!! Call the police for eating 50 something dollars for a basic meal that wasn't all that great then to be thrown out! JUST WOW!!!