Tim Hortons - Fort Saskatchewan

We went through the drive thru this morning and placed a small order. At the window I asked to confirm if it was our order in the bag, the staff at the window said that it was but when we got out of the drive thru it was not even close. Quality control is very poor here the staff need to be more conscious of what they are handing out the window.

I am a big fan of Tim Hortons. Being British, I always head to the nearest Tim Hortons whenever I am in Canada. The donuts and coffee are fantastic, and the prices are incredibly cheap compared to the UK (£2 for a bagel and a tea)! However, I have noticed a decline in the service standard since my last visit. Out of the 7 Tim Hortons I have been to in the last 2 days (including this one), the staff all seem to prioritize serving the Drive-Thru customers over those inside the building. This has resulted in slower service and long queues inside. In summary, if you want Tim Hortons, it's best to use the Drive-Thru.

Really awesome service. Usual waiting time in the morning is 5 mins on drive thru, really nice and friendly team as

Overall, the service was excellent with staff always appearing to be in a very cheerful mood.

Overall this tims is one I go to the most. Wait times for drive through aren't to bad, and they seem to be the fastest in town out of the 3 fort has.I will say my only complaint is the drive thru lines. Due to it being the original tims in fort, it has much more traffic going through daily. Sometimes the lines are to the road which can get annoying.Just a reminder for people, if your ordering a buffet, go in and order or use the app so it's ready. Keep drive thru for quick and easy things like bagels donuts and coffees.