Mcdonald's - Florence

They do not take orders from the outer track like the inner track. I'm waiting for my order, as I ordered three before. 3 in the inner track went before me and I was there first. makes sense. I understand ppl have hard slow days, but most customers are likely to be students and we have courses that we need to be and we need to be on time. we have no time to wait for unfair. therefore we try to come first so that we can be served first.

As someone who works in the service industry, I completely understand what it's like to have staffing issues to where a shift goes completely south due to lack of help. Having said that, the person that was ringing the order, I could tell that he was struggling on how to ring certain things in. I know how that's like so I wasn't upset at that. After we paid for our order, we went to go find a seat. Had to settle for a dirty table due to all of them being extremely dirty. It took approximately 40 minutes for me and my wife's food to be served and when got our food, fries were unseasoned and the soft drinks tasted like dirt and metal. To make things even worst, I saw that what seemed like the manager, doing nothing to help the cashier out and and getting upset at him for not ringing thins in right when the managers did nothing to help get the lobby caught up. She only talked down to him. If you can't manage to keep your lobby clean and help your one cashier in the lobby out, then why don't you just focus on the drive thru only and close out the lobby. Needs new management and they need to make managers step up and be capable of help run the lobby and the drive thru. Will not be back at this location, but hope they get their stuff together.

Ordered from doordash, they forgot my sauce, i called to ask if they were out to save me a trip from driving there to get some, and before i could even finish my question she interrupts me to say “you can come get it”. i start to ask again, and again i’m interrupted with “you can come get it” and she hangs up before i can have the chance to say anything. lose the attitude and maybe you wouldn’t be working at mcdonalds boo

Friendly people, as good as food from McDonald's get. You have to appreciate when people work in fast food and don't treat you like a burden. Keep up the good work!

Had a big order recently and I am pleased to say that they got everything right. The service was not the fastest but it was decent. The only hang up I had was the amount of salt on the fries…way too much. Beyond that this was your standard McDonalds experience.