Morrisons - Fife

Friendly, helpful staff. Love the cafes beautiful crockery, good value, excellent coffee batista. The floristry dept is stunning. Gorgeous location. Bargains. Well cared for.

The staff at this restaurant were impolite and seemed overwhelmed by a straightforward order, resulting in a long wait of over 40 minutes for a few bacon sandwiches. The establishment also appeared to have substandard health and safety practices. I will not be coming back.

I went to the restaurant for coffee and a toastie. I had to wait a long time for the toastie, and when it finally arrived, it was very flat and hard. I complained, and they made me another one that was slightly better. By that time, my coffee had gone cold. I was very disappointed. The young boys serving were very nice and kept apologizing to customers, promising to get them a replacement.

This restaurant needs to be cleaned and staff require educating in safe food practices. It is disgusting and a total shambles. Due to coronavirus rules my sister and I decided to meet here for coffee as we no longer can visit each other. I fail to see how sitting at a dirty table surrounded by dirty dishes and food debris can be considered a safer environment than at home. I complained to Morrison's and a manager phoned and apologised and then went on to say we should use the new barista bar instead. I am certain that I will not be returning anytime soon.

Let's start with the boy who took our order, Jordan. Extremely rude, pandemic going on and he was close enough to spit on me when he spoke. Was no help when asking questions, had to ask another member of staff for help cause Jordan wasn't interested. Waited on hour on my breakfast, eventually arrived and it was stone cold, hatdlt edible and half my food was missing. Waited a further 20 minutes before having to ask again for my missing food. After being told it was just cooked it was freezing again. Very horrible customer service, get the staff on some training courses because I'll certainly not be back. I'll stick to glenrothes who actually prepare food I can eat and it's actually hot when served.