The Yard Milkshake - Fairhope

As a first-time visitor from Florida, I was looking forward to enjoying some good ice cream in the area. Unfortunately, my experience at The Yard was extremely disappointing. The employee who served us was quite rude, and it felt like she was indifferent to serving us as a Black couple. Her unpleasant attitude and poor service were unacceptable. I would not recommend this place to anyone based on my experience. It took a lot of restraint for me to stay calm in that situation. To the young woman who served us, I hope you find the help you need. God bless.

Extremely slow service. Employees seemed inexperienced as they were still taking orders with many still waiting to be fulfilled. We waited 15 minutes after ordering to receive our ice cream. Lots of unhappy faces here. If you enter and are 3rd or more in line then I suggest that you turn around. This is why I don't like tipping before being served. The specialties turn out great but are obviously very time consuming.

First thing..I traveled from mobile with my boyfriend and we stopped by on our way to gulf shores. ..Whenever I first got there, there were two young girls working. Might I add they both had their hair down. I’ve worked in restaurants/fast food places for YEARS and that is very unsanitary. I didn’t say anything just because every work environment is different. Me and my boyfriend shared one along the trip and as we got towards the last little bit of the sundae, I felt something weird. So as I sat there, I pulled a piece of curly brown hair out of my mouth. At that point I was furious and already half way to gulf shores so there was no way I was turning back around. Anyways..As I got To the yard, there was one other family there besides me and there were 3 people in that family. I had to wait 20+ minutes before they even took my order. They were too busy laughing and giggling to even notice I was there. On top of that, whenever my sundae was rang up, it came to be $19 almost $20 with tax. Keep in mind this was only ONE sundae. I checked my bank statement as I do everyday to ensure everything was correct, and I was charged $25? FOR ONE SUNDAE?? I won’t be back to this spot again.

This place is absolutely amazing yes expensive but definitely worth it by far the best milkshake I've ever had

The Yard has wonderful shakes. Not only was the food good, but our service was incredible. Kyler was working and made sure each shake was made to perfection. He was working alone but kept the wait short and did not skip any steps.