The Pizza Joint - El Paso

Ordered 2 slices of pizza online for pick up. Arrived 28 minutes after order. Matching email pick up time. At arrival cashier looked for my order. Cook informed her it was not ready. Cashier informed me it would be an additional 15 minutes. I informed her I could not wait. Hence why I ordered ahead. The cook said I could not cancel. I asked if she had anything available at the moment. I had to buy joints and drink. Cashier informed cook I canceled my order and he shrugged. I understand things happen, but no resolution was offered. I ended up having to pay double and losing out on half of what I paid for. Cook who seemed to be in charge had zero customer service.

30 minutes for two slices. They were good though. Had to edit to a one star because I came back and same issue Update: I don’t know what happened but night and day difference. Great service!

This is our Go-To Pizza! Even for our staff meetings, this is always their request!!

I ordered a take out from this restaurant. I ordered a slice of fab 5 without bacon and fungi. After waiting for 15 minutes, I inquired what was taking so long. The lady said she forgot and made the pizza with bacon and now was remaking it. Alrighty, people can make mistake. I could wait a few minutes longer. It took an additional 15-20 minutes. When ready, I grabbed the pizza and went to the hotel. When I open the package to eat the pizza in my room, I saw I had the pizza with the bacon. Waited over 30 minutes so I could throw the pizza in the trash. Time and miner wasted. Left a review with the business but never heard back. I think the word “hotel” made then think I am not really someone they have to worry about ever returning so why provide good customer service. Except I am a crew member and visit the location monthly. My airline flies multiple times a day over there. The bad customer service shared with others crew members and now here !

Great pizza. Does not accept cash. Staff was a little on the rough side but over all a fun time.