Romano's Macaroni Grill El Paso

Food was good. Grace, our server, was very attentive.

To start, I'm only rating 1 star because I cannot rate negative stars. First, I'll start by saying that granted it was Valentine's day, no excuse for the service we received tonight. My husband made reservations for 6PM and we arrived at the restaurant at 5:30. After seeing numerous couples being sat before us, some without reservation, I finally complained at 625. They got names mixed up. Finally sat at 630. By that time we already knew what we wanted so we wasted no time telling our waiter our entire order. After my adult beverage didn't come even after we asked waiter to check on our drink order. I got up from my seat and went to the bar. Turns out our waiter never put it in. After an hour wait, and no appetizer served. We asked for the manager (not sure what her name was but I could tell you she was the only red head lady there) . She never came to our table after 10 minutes. Very unprofessional! She was too worried about the front line instead of the people that were dining. My husband and I decided to give up. To sum up our visit, all we got was 1 glass of water and 2 bread throughout the 1 hour we sat at our table. It was a horrible experience and I could point out 2 other couples had the same issues ands walked out as well. On a positive note, the busboys where working hard to turn tables and the young man named Khalid was all over the place working his tail off. I only wish the manager would give half the effort her employees do.

Despite being understaffed for the Holidays they did their best to accommodate our large family table. Food was great.

Always delicious, they even sang happy birthday opera style!

The food used to be way better. Olive garden is way better and a better value than macaroni grill.