Great American Steakhouse Airway

The steak my customer ordered medium was overcooked and my half rack of ribs were lukewarm and dry. The BBQ sauce didn't improve the situation at all.

This is the second time we go to Great America, food was delicious, the waitress was very helpful and friendly.

I had made reservations for an anniversary dinner for my wife and I. When we arrived, the hostess said she couldn’t find the reservation but said she could still find a table for us. We were seated pretty quickly, although it was not an intimate or quieter area. I then checked my phone to ensure I had the correct time and date for my anniversary reservation. I found it and showed the hostess who then found it on the computer. The waitress served us water and took our drink order. Apparently all of their fountain beverages were coming out flat that evening so we settled for tea and lemonade. We noticed after having drank some of the water served to us that the glass pitcher was dirty at the spout with some stuck on food. Not a major issue but still questionable. The wait for our food did not take long and the food was decent. Nothing to write home about but still not bad for the price. Our waitress was very nice but seemed distracted after taking our food order. We only saw her a couple times after that. The manager (at least that’s who he seemed like) seemed very attentive and was also very nice. The music was a bit too loud for a dinner type environment. Wasn’t a bad experience with all things considered but seems to be more of a social gathering environment than date environment.

I was extremely disappointed with my experience at this restaurant. The hostess arrived late at 11:04 am, four minutes after the restaurant had opened at 11:00 am. She seemed more concerned with her appearance and flipping her hair than seating customers. Our waitress, who had thick-framed glasses, took our order for both the appetizer and main meal. Unfortunately, our appetizer and main meal arrived at the same time, which was not ideal. The steak I ordered medium-rare came out rare and had to be sent back. The baked potatoes were overcooked and the grilled shrimp had no flavor. The coleslaw was mediocre and the baked beans were unimpressive. Although other wait staff checked in on us during the meal and the atmosphere was pleasant, overall, I will not be returning to this restaurant and do not recommend it.

The service at this restaurant was poor. We were ignored for 10 minutes, and our waiter failed to check on us or ask any questions. Additionally, we were overcharged compared to the prices listed on the menu.