El Pollo Loco - El Cajon

The chicken was very dry and the pieces were so tiny. The rice was hard as if they had no time to cook it.

I highly recommend the Pollo Bowl—it's fantastic! However, I decided to try something different this time and ordered the Queso Blanca Burrito. It was my first experience at Chase Avocado, and it was amazing. Unfortunately, the next time I went, it wasn't as good; there was barely any chicken in it. Today, I had to go to a different El Pollo Loco because the one on Chase doesn't open until 11:00. When I tried the burrito on Broadway, it tasted completely different and didn't even look white. There were only a couple bites that had chicken in them. Honestly, it was disappointing, and I don't think I’ll be returning to this place.

Fast service. Great fire roasted chicken. The pollen salads are very delicious!

We're not here in over 10 years. I had to see the menu there. The Tostada was amazing. It was really fresh food, not fast food.

Worst place to order food from, my wife ordered 2 chicken tostadas salad they gave her the wrong order, she took it in right away and they refused to make her the right order instead decided to argue with her and say she was in the wrong and that it was her fault the order was wrong, the manager then proceeded to start speaking bad about her in Spanish to her employee, my wife tried to repay to get the right order and the manager refused once again to take her order, another employee decided to help her out but they still refused to make her the correct order and didn?t allow her to place a new one, instead they handed her two tostada bowls a side of rice and beans and told her to make them herself. My wife speaks Spanish by the way so she understood everything that was said about her, I can?t believe the level of unprofessionalism displayed by the ?Manager?, we hardly ever eat out and the for reasons like this, and this being my first time here they definitely showed how unethical, disrespectful, and what disgusting display of customer service they have. The mere fact that my wife was not rude to them, she did not raise her voice or start causing a scene, I can?t seem to understand how they feel so entitled to just speak to a customer like that, I will never and I mean never try and eat here ever again and honestly wouldn?t recommend this place to any one . I have to give it a one star but if it were up to me I wouldnt even give them half a star