Marks Spencer - East Staffordshire

After going into store to return an item ordered on line this morning I was so appalled how I was treated .. because I 'd removed the tags I was accused of wearing the item as it 'smelled nice and asked to try the item on to prove it didn 't fit properly .. so embarrassing cane home upset and angry to have been made to look like a liar.. will never return to an m and s store again... shocking

Whilst I have used the shop, I haven't until now been to the Cafe. It was warm friendly with a nice atmosphere. I had a Latte and slice of cake very nice.

Needed a quick coffee break and chose M&S cafe for convenience. Friendly staff and a good selection of snacks, light meals and beverages. Would visit again.

Ok for a cake or lunch time food always a decent middle of the day lunch, not a proper meal but it's not intending to do proper meals. Staff always pleasant, they must be doing something right because it's always quite full.

Stopped for a cup of coffee here suring a shopping trip. Place was very busy and had to wait a while for a table. Coffee was excellent, good size and nice and hot. However whilst queuing I was tempted into a jacket potato with chilli. At 4.95 it wasn't particularly cheap but I thought being M&S it would be good. It came and it must have been the smallest jacket potato I have ever seen in my life. It had a very small portion of chilli on it, which although was tasty, wasn't spicy in the slightest. It had a side salad which did come with the most gorgeous salad dressing I have ever tasted, but it was the chilli potato I wanted! Very disappointing, would not eat here again.