Stage Coach Gift House - Crossville

On vacation- everywhere pretty much closed at 8, we called and they said the kitchen closes at 8:15. We find the place walk in and the lady tells us because we have more than 4 we need a reservation, when we said it would have been nice to know that she practically chased us out the door saying we should have told her how many people we had, not saying reservations couldn’t have been made but they were just rude.

When you make your reservation you can request the small room that has a fireplace and just one table. Lovely for a romantic dinner, birthday, anniversary, etc. The Italian offerings are authentic in flavor and gourmet in size. This is not the type of place for someone that likes to overindulge in food by quantity. It is for someone who enjoys flavor and presentation of their food.

I live close and have been there often. Sometimes the food is good, sometimes it is not. I placed an order at 5;30. They told me I could pick it up at 6:15. When I arrived, they told me it would not be ready until 7:30. WHAT? Then they said they called but I gave them the wrong phone number. WHAT? Then they said they did speak to someone but they must have forgotten to tell me. WHAT? Bottom line, it just had to be my fault. I asked why the long delay and they said it was because a party of 10 came in. Low speed operation with poor customer service. They traded away years of us using them for a party of 10. That was my last visit.

Great Food, Poor Service: 1. Upon being seated, we had to wait 10-15 minutes before even being presented with a menu. Thus the less than excellent rating. 2. The facility was uncomfortably cool on a cool day with doors wide open. 3. The waitress, after arrival at the table, was not friendly and seemed put out to have to wait on our party of 3 thus the less than excellent rating. 4. The upstairs restroom was very dirty. 5. The food (penne pasta, spaghetti, and the roast pork dinners) was excellent and well presented. The peanut butter pie was also excellent. 6. Prices were reasonable for the value. A return visit will occur, hopefully with a more friendly wait staff.

Not impressed by my service, I ordered the house pizza, omitting the green paprika and pfefferoni (instead of I wanted more sausages. After waiting for an hour, we came when they were open for lunch. my pizza came with pfeffer chocolate, just a few pieces, didn't want to wait an hour, so I took it (absolutely the paprika), but the waiter plopped all the hot stone before me on the table, no teller nothing, had to ask what he came back with more food for the other guests. the other guests complained about what they wanted to leave, but anyway, said the burger was so hard, could not even cut it. is not back, even a hunts brother pizza is better than her and away faster!