Cracker Barrel Old Country Store

Horrible service . And also racist . Brought my food out cold after waiting 45 mins .and when I asked where is my food after the 45 mins they brought it out cold. Also tried asking the kitchen manager how long for my order to be ready and he replied we have a lot of orders and the he will bring it out when ready instead of going back to the kitchen and seeing what’s the problem. So the next person I asked not even 2 mins later, went to check on it for me and brought it right out like it had been sitting. And can’t forget to mention again it was COLD. This is not a place meant for black people obviously and now I see why nobody I know goes here. It’s kinda creepy how they look at you like you’re below them

Vegetarian options: I found that most of the vegetables have no meat such as Pinto beans, bake potatoes, corn and etc.

I will never give Cracker Barrel my business ever again! On April 12th we pre-ordered $270 of food to cater a leadership conference for April 14th. The confirmation stated the order would be ready for pickup on the 14th at 07:30. I arrived at 07:35 and parked in the curbside pickup. Using the pickup feature in the confirmation email, I pressed I 'm here and logged the parking space and vehicle description. After 10 minutes, I called the restaurant but received no answer. I entered the restaurant at 07:49 and notified the cashier I was picking up an order and that I had been waiting outside and called. After a few minutes she returned and said that one of the items was not ready and that they would bring it out when it was. I asked her how long that would be so that I could notify my group. She went and came back and said she didn 't get an answer, that they didn 't know. I asked to speak with a supervisor and she told me Chris was on the grill and couldn 't come out. I insisted I speak with him. I needed to know a time to tell my colleagues so they could work around this delay as our meeting was to start at 08:00. At 8:15 Chris finally appeared with my five bags of food. I explained to him that my order was supposed to be ready at 07:30 for a meeting that was to start at 08:00. He stated that the casserole takes more than an hour to cook, so there was no way it could be ready by 07:30. I asked him why no one contacted us to notify us that the time would need to be delayed so that we could change our arrangements. His response was that they can 't prep the food before the day of, to which I responded that they had the order 2 days in advanced and should have assessed the situation to let us know the pickup time would not be what they told us it would be. He told me next time not to order the casserole because everything else is quick and easy to make. An unbelievable response, infuriating, but I kept my cool and accepted my food. No apology, no ownership of wrong, no compensation was offered. The result, I will never do business again with Cracker Barrel anywhere and I will make sure everyone I discuss restaurants with will know I do not endorse this company. Perhaps Chris was short staffed or any number of challenges were happening this morning that were out of his control, but simple things in his control he failed to do and it cost his company a returning customer.

There were only 7 other tables with people when we arrived. After ordering, we were served with drinks, bread, and salad very quickly. However, that 's when it all ended. After 45 minutes of waiting, we were informed that food for another table of 6 that had only been seated for 10 minutes had been placed in front of our order. When we received our order, the meats were cold and dry. Mashed potatoes were frigid. We complained to the manager who gave excuse after excuse and started that he would reduce our ticket. He took $6 off of our $100 bill.This isn 't the first time that we have been to this particular restaurant and been forgotten about, but it will be the last as this was the last straw.Kid-friendliness: Kids are welcome even though alcohol is served.Wheelchair accessibility: It is wheel chair accessible but as with all Cracker Barrels, the store is stiffed full, and it would be hard to navigate a wheel chair inside the store.

Food was cold. There was child near by and was very disruptive.