Hook Reel Cajun Seafood

Ive come here once before when in Staten Island and dined in with a great experience with my husband. We ordered to go last night and the food was horrible definitely a different cook. Ordered two chicken wing combo,not only did they put the seasons on the side but they forgot our fries on both orders. Also ordered the real catch, just tasted so Blain. Looking for a new seafood spot when in town..

Two stars only for the friendly service.Food itself is only 1 star though. If you have never been to a good Cajun seafood boil spot, maybe you would like it. We were visiting from Chicago, and everywhere we go in Chicago it’s always good so we thought it would be the same. We weren’t even planning on getting seafood, we were there for wingstop but saw the place and decided to give it a try.Wow what a disappointment. Seafood itself seemed fresh but there was barely any sauce. The manager/host guy said the special sauce was good and we got that with 3 lbs of crawfish and 2 clusters of snowcrab legs. Did a to go order and paid $80+. The sauce which they claimed was the best was no where near anything flavorful, just super salty. And again there was barely any on the actual food to begin with. We’re used to having our seafood slathered with flavorful Cajun sauce and still have left over sauce to dip bread in, if we want to.I reaaaally wanted to like the place because the service was good, but I was let down. Please try to improve your sauce and give more sauce.

The food and service at this establishment was exceptional.. The hostess named Casey was phenomenal. She was pleasant, funny, knowledgeable and attentive. She recommended the lobster and shrimp and it was a fantastic choice. The meal was served hot and was filling. I highly recommend this restaurant to anyone looking for a delicious seafood dinner with friendly service. If you decide to dine here, ask for Casey, you won't be disappointed!!!

It is crazy how I made my order directly on the website and they gave me a pickup eta of 7:23, I got to the restaurant at 7:30 and I've been waiting for over 1/2 hour for my food to be ready. There's people here waiting for over 45 minutes.

The manager Anthony and our server Ivy were very friendly, welcoming and helpful. The food was absolutely delicious and the portions were generous. The location was very clean, and well kept. The atmosphere made for a great birthday celebration for my sister. Definitely recommend!