Cook Out - Chesapeake

I really enjoy Cook Out! The burgers, onion rings, and chicken wraps are top-notch. I'm not a huge fan of the fries, but I still order them. The milkshakes are also fantastic. I recommend getting a combo meal when you visit, as the prices are very affordable.

The cashier at the drive-thru was impolite and lacking in customer service skills. He made comments about customers needing to learn how to order while I waited for my food at the window. It was evident that he had a negative attitude and didn't want to be there. This was the same experience I had during my previous visit. The food was average, but all of our sides were mixed in with other trays.

I have never had such a negative experience with any food service than I had at this Cookout. After paying for our food, I was not given back my card. April, the cashier who took my card, said she had given it back with the receipt, I was never given a receipt or my card. After looking through the car twice, I went inside to ask the staff to look under the cash register table, the manager on duty then started throwing things around telling me to look through it myself. April then yelled “I don’t need her money I have my own money”. I never once accused anyone of taking my card. The entire staff everyone I interacted with was extremely rude aggressive. My card is still not found, my entire cookout experience is ruined. I would not recommend this establishment to anyone looking for quality hospitality.

The way Jamar handles employees is unnecessary. He speaks and text them all types of things that a General Manager is not supposed to say or do. Tells them to clock out and still expects them to stay and work when he gets upset. Now, my child is a minor employee. Who after school still goes to work and will work on days that they were short staffed. It is a shame with all these complaints he still has not been retrained or mediated for his actions towards his employees. I understand how stressful things can be while working fast food, but something's should NEVER be said to people who you want to work for you. Respect is given as well as it is received. I have raised a Very respectful child and Jamar has really pushed him to an angry spot where my child may not return. He doesn't value his employees, and they wonder why they can't keep no one at this location. He is supposed to be leading by examples and is failing as a general manager. I'm so disappointed that my child's first work experience is under him. Now, if it something that Jamar is unhappy with he should retrain his employees instead of snatching hours and telling them to go home.

The food was great, once our order was corrected. The restaurant, itself, was clean and comfortable. The young lady who took our order was efficient. It was the preparers who got things wrong.